WebEx Calling

WebEx is commonly known as web conferencing tool. Today, it is much more than that. It is call, message, meet and even a contact center.

It is a physical collaboration device like a phone or video system that brings you closer to your team.

Cisco WebEx Calling is ready to take your business to the cloud at a pace in alignment with your business strategy.

As part of the Cisco Collaboration Flex Plan, it delivers everything you need to start your cloud calling experience in one simple bundle.

Cisco WebEx Calling includes the following features:

Auto Attendant

It serves as a receptionist that answers the phone and routes calls to various destinations, employees within your company and specific groups of employees, voicemail, or other external numbers. They provide callers with your company greeting and call menu options.

Call Queue
  • Call Queues temporarily hold calls in the cloud when all users assigned to receive calls from the queue are unavailable
  • Call Queues provide an automated “answer” with customizable greetings, comfort messages, and hold music for the caller to listen to
  • Queued calls are routed to an available agent when he/she is no longer on an active call. Agents can be situated in multiple locations.
  • Each Call Queue is assigned a lead number, which is a telephone number outside callers can dial to reach the agents assigned to the call queue

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